Attention Target Shoppers-- Target SUCKS

Or more appropriately, Attention Target Returners. Especially those of you who got gifts without gift receipts.

Look, you all know how much I love Target.  Not any more.  Some of you know how strong a statement that really is.

According to Vanessa, "manager" of store 1417 in Fresno, Target's return policy is that if you DO NOT have a receipt for that item, any return is only issued as a "suspended transaction" and you can only purchase:

THE SAME ITEM or a similar item
ON THE DAY OF THE RETURN
AT THAT STORE

This means that you may only purchase an item from that particular department. In my case, kitchen electronics. If you want to buy clothes or shoes or something and you returned a blender. Yep, sorry. You can't. But would you like a deep fryer?

Without a receipt they place SERIOUS restrictions on what you can get for a return. AND if it's over $100, good luck sucker. The lady next to me at the return counter was returning a PSP someone gave her son. They told her that they couldn't even take it.

Even worse was the father whose son had received a jacket he really liked but was too small.  The kid wanted the same jacket, but this store didn't have his size EITHER.  They couldn't give him a gift card to go to the other Target in town and get one.  AND the jacket had already gone back to the floor while he was shopping, so they wouldn't give it back to him and void the return.  When I left he was warming up to get as pissed off as I was.

As far as I know, Target is the ONLY store that restricts what you can spend your return $$ on after returning a new, unopened, fully functional item.

Kind of ironic when their signs promise "EASY RETURNS!  EVEN WITHOUT A RECEIPT!"

In fact none of this policy (as it was explained to me) is even ON their website.  Here's the sum total of what it says regarding store-purchases returned with out a receipt:

Don't have your receipt?

In most instances, Target stores can verify purchases made within the last 90 days on a store account, third-party charge account, check or GiftCard using our unique Receipt Look-up system.

In fact, their website even says the following for target.com purchases, but nothing for Target store purchases:

Refunds to a Store - Gift Recipient

Form of Payment: Your refund will be issued as a GiftCard good for purchases made at Target stores and on Target.com.

They already got the $$$, folks.  It's in their coffers.  Why THE F*CK should they care what I want to get for that money??? 

And why do they care for store purchases but not Target.com??????

And believe me, I know from experience, if it didn't come from their store, the computer won't recognize it, even for common items, like video games.  They don't need a receipt to verify it was sold in Target. 

Between this policy, Che on everything, and last year's "Happy Holidays" and Salvation Army fiascoes, my once favorite store is quickly going to the bottom.

So I won't be shopping there anymore, and you should tell them how you feel about this ridiculous policy.

Call: 1-800-440-0680 or fill out the form here.

Better yet, email Investor Relations and tell them how much money this stupid policy is losing them here: investorrelations@target.com

Posted by: caltechgirl at 04:33 PM | Comments (12) | Add Comment
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